Delivery Information

General

All orders are processed upon receipt. There will be 2-3 business working days for order processing. The processing and shipping time estimated do not account for holidays or non-business days. Shipping costs may vary depending on weight, volume, location, and shipping method. The shipping method may be selected at checkout.

Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.


Standard Shipping

Standard Shipping rates will vary based on package size and distance. Rates will be shown during the checkout process prior to payment. There will be 2-3 business days for processing and 2-8 business days for delivery (based on location). All orders received after 2.00 PM PST will be processed the next business day.


Penang Island Free Delivery

1) Purchase a minimum of RM 50 and above to be entitled for Free Delivery.

2) It will take 2-3 working days for delivery after your order has been placed successfully.

3) The coverage region for FREE DELIVERY is valid for Penang Island ONLY.

4) Please ensure that there's a recipient at the pickup destination. Delivery attempts will only be made ONCE. If there is no one at the delivery destination, buyer is required to self-pickup at our product showroom at 20-A Jalan Bagan Jermal,10250 Georgetown Pulau Pinang.

5) Coffee Tree Trading Sdn Bhd (809238-M) reserves the right to vary and amend any of the above terms and conditions without prior notice.


Self-pickup

For self-pickup, please call 6016-410 6699 to arrange date/time. All self pick-up at our warehouse address below:

20 A jalan bagan jermal ,10250 Georgetown Penang


International Shipping

We provide International Shipping of our products to overseas locations. The charges rates very based on package size and distance.There will be 2-3 business day for processing and 5-20 days for delivery, depending on your location. Customs & Import fees may apply to some international orders and are bear by the customers.There fees fluctuate by countries and by order value, thus we have no influence or control over them. The customer is responsible for all customs and /or import fees. Abide by Law Of Malaysia ,we cannot lower the invoice value or send the order as a gift.We recommend a purchase of maximum of 2 kg in a single purchase to ease customs clearance.


Order Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order has been proceed. Please allow 24 hours for the tracking

number to be active. If you receive your confirmation email after 2.00 PM PST on Friday, the tracking number will be available on the following

Monday.


Countries Restricted Products

Please find the list below on some of the products we cannot ship to certain countries.

Australia

  • Premium Coffee Bean (Entire Category )
  • Green Tea In Container 
  • Green Tea Eco Pack 
  • Tongkat Ali Slices 
  • Tongkat Ali Capsules
  • Kacip Fatimah Capsules 
  • Maca Royal Honey
  • Organic VIrgin Coconut OIl 
  • Agarwood Soap 
  • Gaharu Original Oud Powder
  • Gaharu Original Oud Tea-Passion Fruit 
  • Pure Honey (Entire Category )
  • Candy And Others  (Entire Category )
  • Tropical Dried Fruits (Entire Category )
  • Premium Chocolate (Entire Category )

China

  • Green Tea In Container 
  • Green Tea Eco Pack 
  • Tongkat Ali Slices 
  • Tongkat Ali Capsules 
  • Kacip Fatimah Capsules 
  • Agarwood Soap 
  • Gaharu Original Oud Powder
  • Gaharu Original Oud Tea -Passion Fruit
  • Honey Comb 
  • Candy And Others (Entire Category )
  • Tropical Dried Fruits (Entire Category )
  • Premium Chocolate ( Entire Category )

Hong Kong,Macau

  • Green Tea In Container 
  • Green Tea Eco Pack
  • Tongkat Ali Slices
  • Tongkat Ali Capsules 
  • Kacip Fatimah Capsules 
  • Gaharu Original Oud Powder
  • Gaharu Original Oud Tea-Passion Fruit
  • Honey Comb 
  • Candy And Others (Entire Category )
  • Tropical Dried Fruits ( Entire Category )
  • Premium Chocolate ( Entire Category )

Saudi Arabia ,UAE ,Oman 

  • Premium  Coffee Bean ( Entire Category )
  • Green Tea In Container 
  • Green Tea Eco Pack 
  • Tongkat Ali Slices 
  • Tongkat Ali Capsules
  • Kacip Fatimah Capsules 
  • Maca Royal Honey 
  • Organic Virgin Coconut Oil
  • Agarwood Soap 
  • Gaharu Original Oud Powder 
  • Gaharu Original Oud Tea -Passion Fruits 
  • Pure Honey (Entire Category )
  • Candy And Others (Entire Category )
  • Tropical Dried Fruits ( Entire Category )
  • Premium Chocolate (Entire Category ) 

Singapore 

  • Green Tea In Container 
  • Green Tea Eco Pack 
  • Tongkat Ali Slices 
  • Tongkat Ali Capsules 
  • Kacip Fatimah Capsules 
  • Agarwood Soap 
  • Gaharu Original Oud Powder 
  • Gaharu Original Oud Tea-Passion Fruit
  • Honey Comb 
  • Candy And Others ( Entire Category )
  • Tropical Dried Fruits (Entire Category )
  • Premium Chocolate (Entire Category )

Peninsular Malaysia (Except Penang Island )

  • Rocky Crunch 
  • Sweet Heart 
  • Gold Coin Malaysia Chocolate
  • Gold Sticks Chocolate
  • Baby Macaron (s)
  • Baby Macaron (m)
  • Premium Chocolate (Entire Categories)

Sabah & Sarawak 

  • Premium Coffee Bean ( Entire Categories ) 
  • Green Tea In Container 
  • Green Tea Eco Pack
  • Tongkat Ali Slices 
  • Maca Royal Honey
  • Organic Virgin Coconut OIl 
  • Agarwood Soap 
  • Gaharu Original Oud Powder
  • Gaharu Original Oud Tea-Passion Fruit
  • Pure Honey ( Entire Categories )
  • Candy And Others ( Entire Categories )
  • Tropical Dried Fruits ( Entire Categories )
  • Premium Chocolate ( Entire Categories )


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